Patented intent-based smart routing engine that orchestrates handoffs from AI agents to the right human expert, matching multiple customer intents against agent attributes in real time to optimize first-time resolution.

• Own the product frontend end-to-end (Vue.js + TypeScript) — architecture, design-system component library, and delivery
• Ship backend features in Kotlin/Spring Boot microservices alongside the backend team, owning features end-to-end from PostgreSQL schema to UI
• Integrated 3 contact center platforms (Zendesk, Salesforce, Chatwoot) by building the Kotlin backend adapters and frontend widgets, enabling unified routing and multi-channel customer engagement
• Extended CI/CD pipelines in GoCD, deployed new microservices to Kubernetes, and monitor production with Grafana

Tech: Kotlin · Spring Boot · Vue.js · TypeScript · PostgreSQL · Ruby on Rails · Kubernetes · GoCD · Grafana

Worked on 8x8 Agent Workspace — the omnichannel contact center agent UI (voice, webchat, email, SMS, social) launched in 2022, winner of Best Innovation in Customer Experience at Enterprise Connect.

• Led frontend architecture for the Agent Workspace, setting technical direction and standards for the team
• Led the UI redesign and migration to React.js, replacing the legacy agent app
• Built real-time file sharing (customer ↔ agent) via WebSocket, unblocking a top customer-requested feature
• Architected micro-frontend integration (Webpack Module Federation), eliminating cross-team deployment bottlenecks

Tech: React.js · TypeScript · WebSocket · Jest · Redux Saga · WCAG Accessibility

Built a spreadsheet-like modeling module for Aera’s Decision Intelligence platform (Gartner Leader), enabling clients to work with their data at scale.

• Built a custom code editor with ANTLR-powered autocomplete for Aera’s proprietary query language, enabling business users to write queries unaided
• Engineered high-performance UI rendering millions of data records using DOM virtualization and lazy loading
• Drove migration from monolith to micro-frontend architecture, decoupling release cycles across product teams

Tech: TypeScript · React.js · Jest · Redux Observable · SASS

• Built a patient scheduling app for a Rehabilitation Hospital, replacing a manual paper-based process
• Led a team of 4 junior developers on Medipedia.ro, mentoring on code quality and delivering on schedule
• Implemented HL7 FHIR data exchange and auto-generated GraphQL schemas from FHIR StructureDefinitions

Tech: React.js · Angular · Node.js · GraphQL · SQL · MongoDB · Jenkins · Docker

Taught frontend development (JavaScript, React.js) at The Informal School of IT and programming fundamentals to first-year CS students at Babes-Bolyai University.

Operating platform for record stores and professional sellers of physical music and collectibles — https://cratebase.io

Frontend: Angular 19+ · RxJS · Material UI
Backend: Node.js · TypeScript · MongoDB
Others: AWS (EC2, S3, CloudFront) · Docker · Bitbucket · CI/CD

White-label eLearning platform with paying customers — a pharmacy training platform and an SEO marketing edition sold on AppSumo ( https://appsumo.com/products/education-cloud-plus/ ).

Tech: Angular · Ionic · RxJS · Node.js · TypeScript · Prisma · PostgreSQL · GraphQL

Master’s degree in Software Engineering (2017 – 2019) · Bachelor’s degree in Computer Science (2014 – 2017)